How to Report a Lost or Stolen Smart Device

Is your smartphone missing? Has someone stolen your tablet? Contact your service provider using the following information if you are missing your mobile phone or other wireless device:

• AT&T
  Replace your lost or stolen device and suspend service
  1-800-331-0500
  • 24/7 Customer Service
• Cellcom
  Protect your smartphone and your personal information
  1-800-236-0055
  • Live Chat 8:00 a.m. to 8:00 p.m. (CST)
  • Monday – Friday: 6:30 a.m. to 10:00 p.m. (CST)
  • Saturday: 7:30 a.m. to 9:00 p.m. (CST)
  • Sunday: 7:30 a.m. 9:00 p.m. (CST)
• Metro PCS
  1-888-863-8768
  • 24/7 Customer Service
• Sprint
  How to report a lost or stolen device
  1-888-211-4727
  • 24/7 Customer Service
• T-Mobile
  How to suspend your line and replace your device
  1-800-937-8997
  • Automated Service: 24/7 Customer Service
  • Seven Days a Week: 3:00 a.m. to 10:00 p.m. (PT)
  • Prepaid Agents: 4:00 a.m. 11:00 p.m.
• US Cellular
  Device Protection+ submit a claim
  1-888-944-9400
  • Seven Days a Week: 6:00 p.m. – 11:00 p.m. (CST)
• Verizon
  Equipment protection FAQsOpens a New Window.
  1-888-483-7200
  • 24/7 Customer Service

Providers that did not provide web contact information prefer that customers contact them either using phone numbers provided here or through customer service numbers listed on their bills.

Date Last Updated/Reviewed: 

Tuesday, March 8, 2016

Bureau/Office: 

Consumer and Governmental Affairs